By accessing or using MyHealthX (myhealthx.co.in), you agree to be bound by these Terms and Conditions. If you do not agree, please do not use our Platform. These terms constitute a legally binding agreement between you and MyHealthX, enforceable under Indian law including the Information Technology Act, 2000 (Section 10A — validity of electronic contracts) and the Indian Contract Act, 1872.
2. Description of Service
MyHealthX is a healthcare technology platform that enables users to create and manage a private digital health profile, emergency QR/NFC profile access, emergency contact alert options, Health Vault features, and other digital health tools.
MyHealthX is not a hospital, clinic, ambulance service, emergency response service, insurance provider, pharmacy, or medical practitioner. We do not provide medical advice, diagnosis, treatment, or emergency rescue services.
Certain features, including doctor, hospital, appointment, consultation, AI-assisted, or extended medical record access features, may be introduced in future phases and may be subject to additional terms.
MyHealthX may act as an intermediary for certain user-provided information stored, hosted, or transmitted through the Platform, subject to applicable law and compliance with due diligence requirements under the Information Technology Act, 2000 and applicable rules.
3. User Registration and Account
• You must provide accurate and complete information during registration. • You are responsible for maintaining the accuracy of your medical information. • You must be at least 18 years old to create an account. For users under 18, a parent or legal guardian must register on their behalf with verifiable parental consent as required by Section 9 of the DPDPA 2023. • You are responsible for maintaining the security of your account credentials. • One account per phone number is allowed. • Any impersonation or use of another person's identity is punishable under Section 66C of the IT Act 2000 (identity theft — up to 3 years imprisonment and ₹1 lakh fine).
4. Consent
Before registration, you will be asked to provide explicit consent for the following, each through a separate checkbox:
(a) Data collection and storage of your personal and medical information (b) Display of emergency medical information to anyone who scans your QR code (c) Authorization for WhatsApp alerts to your emergency contacts (d) Agreement to these Terms and our Privacy Policy
These consents are recorded with timestamps. You may withdraw consent or request deletion of your personal data through account settings or by contacting support, subject to legal, security, fraud-prevention, tax, audit, and operational retention requirements. Withdrawal of consent may limit or disable certain Platform features, including QR emergency display and alerts.
5. Medical Emergency Disclaimer
MyHealthX is not a substitute for emergency medical services. In any medical emergency, users, bystanders, family members, or responders should immediately contact 108, 112, or the nearest appropriate emergency service provider. Information displayed through MyHealthX is user-provided and intended only to assist communication and preparedness. MyHealthX does not guarantee emergency response, medical treatment, ambulance arrival, hospital admission, or successful contact with any emergency contact.
7. QR Emergency Medical ID
• Your Emergency QR code is generated after successful payment of the subscription fee. • The QR code links to your emergency profile URL. The profile link is intended to remain stable during an active subscription, subject to account status, security requirements, technical limitations, and these Terms. • By activating your QR code, you consent to your selected public emergency information being viewable by persons who scan the QR code, subject to your visibility settings and mandatory safety fields required for the emergency profile. • You can deactivate your QR by deleting your account. • MyHealthX is not responsible for how third parties use information obtained by scanning your QR code, provided we implement reasonable security practices and safeguards. However, no digital platform can guarantee absolute security.
7. Emergency Information Display and Alerts
When your QR is scanned, basic emergency medical information is displayed. By using this service, you understand and agree that:
• This information is shared for emergency medical purposes only. • Alerts to emergency contacts and hospitals are triggered only when someone manually presses the alert button — not automatically upon scanning. • MyHealthX does not guarantee that emergency contacts will be reachable or will respond. • MyHealthX is not responsible for actions taken or not taken by emergency responders based on the displayed information. • All alert actions are logged for security and audit purposes.
8. Scanner Terms (For persons scanning a QR code)
By viewing an emergency medical QR scan page, you agree that:
• You will use the displayed information solely for emergency medical assistance. • Any unauthorized access, use, copying, photographing, or distribution of the displayed medical information is strictly prohibited. • Misuse of this information is punishable under:
— Section 43 of IT Act 2000: Unauthorized access to computer resource — liable to pay damages up to ₹5 crore. — Section 66 of IT Act 2000: Dishonest/fraudulent computer-related offence — up to 3 years imprisonment and ₹5 lakh fine. — Section 66C of IT Act 2000: Identity theft — up to 3 years imprisonment and ₹1 lakh fine. — Section 66E of IT Act 2000: Violation of privacy — up to 3 years imprisonment and ₹2 lakh fine. — Section 72A of IT Act 2000: Disclosure of information in breach of lawful contract — penalty up to ₹25 lakh. — DPDPA 2023: Violation of data protection obligations — penalties as specified in the Schedule.
9. Accuracy of Information
• You are solely responsible for the accuracy of the medical information you provide. • MyHealthX does not verify or guarantee the correctness of any medical data entered by users. • Medical professionals should always conduct their own independent assessment and not rely solely on information displayed through MyHealthX. • MyHealthX is not liable for any medical decisions made based on information displayed on the Platform. • Under Section 15(b) of the DPDPA 2023, you have a duty not to suppress any material information while providing your personal data.
10. Doctor and Hospital Access
• Verified doctors and hospitals may request access to your full medical records. • Access requires OTP verification from your emergency contact. • Access is limited to 15 minutes and can be revoked at any time. • All access events are logged for security and audit purposes. • Any breach of confidentiality by a doctor or hospital is punishable under Section 72 of the IT Act 2000 (penalty up to ₹5 lakh) and relevant provisions of the Indian Medical Council Act.
11. Subscription and Payments
• The Emergency Health ID is available in four plans: Care Digital, Care, Care Plus, and Care Pro. Plan details and pricing are shown on the platform before purchase. Prices, taxes, delivery charges, and plan benefits are displayed before purchase. Applicable taxes, including GST where applicable, are included or charged as required by law. • Payments are processed through secure third-party payment gateways (Razorpay). • MyHealthX does not store any payment card or UPI details. • Refunds are available within 7 days of payment if the QR has not been physically printed or shared. • If your subscription expires, your QR code will be deactivated after 90 days. Data is retained for 1 year for reactivation.
12. Prohibited Activities
You agree NOT to:
• Register using false identity or another person's phone number (punishable under Section 66C/66D of IT Act 2000) • Provide false or misleading medical information • Attempt to access another user's data without authorization (punishable under Section 43/66 of IT Act 2000) • Use the platform for any purpose other than emergency healthcare • Tamper with or reverse-engineer any part of the platform (punishable under Section 65 of IT Act 2000 — up to 3 years imprisonment) • Introduce any virus or malicious code (punishable under Section 43(c) of IT Act 2000) • File false grievances or complaints (punishable under Section 15(d) of DPDPA 2023 — up to ₹10,000 penalty)
13. Intermediary Status and Liability
MyHealthX may qualify as an intermediary under Section 79 of the IT Act 2000 for certain user-provided information. Subject to applicable conditions:
• We are not liable for any third-party information stored or transmitted through our Platform, provided we observe due diligence. • We will remove or disable access to any unlawful content upon receiving actual knowledge or a court/government order. • We follow the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021. • Our liability exemption does not apply if we have conspired, abetted, aided, or induced any unlawful act.
14. Limitation of Liability
To the maximum extent permitted by applicable Indian law:
• MyHealthX is not liable for any direct, indirect, incidental, or consequential damages arising from the use of the Platform. • MyHealthX is not liable for any medical decisions, treatments, or outcomes based on information displayed through the Platform. • MyHealthX's total liability shall not exceed the amount paid by you for the subscription in the preceding 12 months. • MyHealthX implements reasonable security practices and safeguards as required under applicable law. No digital platform can guarantee absolute security. In case of a breach attributable to negligence, compensation may be claimed under applicable provisions of the IT Act 2000. • Section 84 of the IT Act 2000 provides protection for actions taken in good faith.
15. Intellectual Property
• The MyHealthX name, logo, design, and all content on the Platform are the intellectual property of MyHealthX. • You may not copy, reproduce, or distribute any part of the Platform without written permission. • Tampering with computer source code is punishable under Section 65 of the IT Act 2000. • User-generated content (medical data) remains the property of the user.
16. Account Termination
• You may request account deletion at any time. We will delete or anonymize personal data within a reasonable period, except where retention is required for legal, tax, fraud-prevention, security, audit, dispute-resolution, or regulatory purposes. Your QR code will be deactivated. • We reserve the right to suspend or terminate accounts that violate these terms. • Upon termination, your QR code will display a "Profile Not Found" page. • Data may be preserved if required for ongoing legal proceedings or government investigation under Section 67C of the IT Act 2000.
17. Grievance Redressal
Grievance Officer: Name: MyHealthX Grievance Officer Email: support@myhealthx.co.in We will acknowledge grievances within the time required under applicable law and aim to resolve them within 30 days.
If unsatisfied, you may escalate to: • Data Protection Board of India (dataprotection.gov.in) — for DPDPA 2023 matters • Adjudicating Officer under Section 46 of IT Act 2000 — for compensation claims up to ₹5 crore • Appellate Tribunal under Section 57 of IT Act 2000 — for appeals
18. Governing Law and Jurisdiction
These Terms are governed by the laws of India, including the Information Technology Act, 2000, the Digital Personal Data Protection Act, 2023, and the Indian Contract Act, 1872. Any disputes shall be subject to the exclusive jurisdiction of the courts in Hyderabad, Telangana, India.
19. Changes to Terms
We may update these Terms from time to time. Continued use of the Platform after changes constitutes acceptance. We will notify users of material changes through available communication channels, which may include WhatsApp, email, or in-app notification.
20. Contact Us
For any questions about these Terms and Conditions:
Legal Notice: These terms are prepared in accordance with the Information Technology Act, 2000, IT (Intermediary Guidelines) Rules 2021, the Digital Personal Data Protection Act, 2023, and the Indian Contract Act, 1872. They should be reviewed by a qualified legal professional before official publication.
Compliance Summary: These terms address IT Act 2000 Sections 10A, 43, 43A, 65, 66, 66C, 66D, 66E, 67C, 72, 72A, 79, 84, 85 and DPDPA 2023 Sections 4-9, 11-16 and IT Intermediary Guidelines Rules 2021.