Terms & Conditions

By accessing or using MyHealthX (myhealthx.co.in), you agree to be bound by these Terms and Conditions. If you do not agree, please do not use our Platform. These terms constitute a legally binding agreement between you and MyHealthX, enforceable under Indian law including the Information Technology Act, 2000 (Section 10A — validity of electronic contracts) and the Indian Contract Act, 1872.

MyHealthX is a healthcare technology platform that enables users to create and manage a private digital health profile, emergency QR/NFC profile access, emergency contact alert options, Health Vault features, and other digital health tools.

MyHealthX is not a hospital, clinic, ambulance service, emergency response service, insurance provider, pharmacy, or medical practitioner. We do not provide medical advice, diagnosis, treatment, or emergency rescue services.

Certain features, including doctor, hospital, appointment, consultation, AI-assisted, or extended medical record access features, may be introduced in future phases and may be subject to additional terms.

AI Report Cards (Care Pro feature): MyHealthX offers an optional AI-assisted summarization tool that processes user-uploaded medical reports to generate plain-language summaries. AI-generated summaries are informational only and do not constitute medical advice, diagnosis, or treatment recommendations. AI processing may involve third-party AI service providers and may occur outside India. Users may choose not to use this feature.

Health Vault: Users may upload prescriptions, medical reports, scan images, and health-related documents to the Vault feature. Users are solely responsible for the content uploaded. Uploaded files must comply with applicable law, must not infringe third-party rights, and must not contain malware or prohibited content. MyHealthX may scan, restrict, or remove content that violates these Terms or applicable law.

MyHealthX may act as an intermediary for certain user-provided information stored, hosted, or transmitted through the Platform, subject to applicable law and compliance with due diligence requirements under the Information Technology Act, 2000 and applicable rules.

• You must provide accurate and complete information during registration.
• You are responsible for maintaining the accuracy of your medical information.
• You must be at least 18 years old to create an account. For users under 18, a parent or legal guardian must register on their behalf with verifiable parental consent as required by Section 9 of the DPDPA 2023.
• You are responsible for maintaining the security of your account credentials.
• One account per phone number is allowed.
• Any impersonation or use of another person's identity may attract liability under applicable law, including the Information Technology Act, 2000.

Before registration, you will be asked to provide explicit consent for the following, each through a separate checkbox:

(a) Data collection and storage of your personal and medical information
(b) Display of emergency medical information to anyone who scans your QR code
(c) Authorization for WhatsApp alerts to your emergency contacts
(d) Agreement to these Terms and our Privacy Policy

These consents are recorded with timestamps. You may withdraw consent or request deletion of your personal data through account settings or by contacting support, subject to legal, security, fraud-prevention, tax, audit, and operational retention requirements. Withdrawal of consent may limit or disable certain Platform features, including QR emergency display and alerts.

MyHealthX is not a substitute for emergency medical services. In any medical emergency, users, bystanders, family members, or responders should immediately contact 108, 112, or the nearest appropriate emergency service provider. Information displayed through MyHealthX is user-provided and intended only to assist communication and preparedness. MyHealthX does not guarantee emergency response, medical treatment, ambulance arrival, hospital admission, or successful contact with any emergency contact.

• Your Emergency QR code is generated after successful payment of the subscription fee.
• The QR code links to your emergency profile URL. The profile link is intended to remain stable during an active subscription, subject to account status, security requirements, technical limitations, and these Terms.
• By activating your QR code, you consent to your selected public emergency information being viewable by persons who scan the QR code, subject to your visibility settings and mandatory safety fields required for the emergency profile.
• You can deactivate your QR by deleting your account.
• MyHealthX is not responsible for how third parties use information obtained by scanning your QR code, provided we implement reasonable security practices and safeguards. However, no digital platform can guarantee absolute security.

When your QR is scanned, basic emergency medical information is displayed. By using this service, you understand and agree that:

• This information is shared for emergency medical purposes only.
• Alerts to emergency contacts and hospitals are triggered only when someone manually presses the alert button — not automatically upon scanning.
• MyHealthX does not guarantee that emergency contacts will be reachable or will respond.
• MyHealthX is not responsible for actions taken or not taken by emergency responders based on the displayed information.
• All alert actions are logged for security and audit purposes.

By viewing an emergency medical QR scan page, you agree that:

• You will use the displayed information solely for emergency medical assistance.
• Any unauthorized access, use, copying, photographing, or distribution of the displayed medical information is strictly prohibited.
• Misuse of emergency information is strictly prohibited. Unauthorized access, copying, photographing, sharing, publishing, or misuse of emergency medical information may result in civil, criminal, contractual, or regulatory liability under applicable law, including the Information Technology Act, 2000, the Digital Personal Data Protection Act, 2023, and other applicable Indian laws.

• You are solely responsible for the accuracy of the medical information you provide.
• MyHealthX does not verify or guarantee the correctness of any medical data entered by users.
• Medical professionals should always conduct their own independent assessment and not rely solely on information displayed through MyHealthX.
• MyHealthX is not liable for any medical decisions made based on information displayed on the Platform.
• Under Section 15(b) of the DPDPA 2023, you have a duty not to suppress any material information while providing your personal data.

• Where available in supported plans, verified doctors and hospitals may request access to your medical records.
• Such access requires OTP verification and is time-limited.
• Access can be revoked at any time through your account settings.
• All access events are logged for security and audit purposes.
• Doctor and hospital access features are introduced in phases and may not be available to all users.
• Any breach of confidentiality by a doctor, hospital, or healthcare professional may attract liability under applicable law, professional ethics, contractual obligations, and relevant medical regulatory rules.

• MyHealthX plans, pricing, taxes, delivery charges, features, validity, and benefits are displayed on the Platform before purchase. We may update plan names, pricing, and benefits from time to time. Applicable taxes, including GST where applicable, are included or charged as required by law.
• Payments are processed through secure third-party payment gateways (Razorpay).
• MyHealthX does not store any payment card or UPI details.
• Refunds and cancellations are governed by our Refund Policy, available on the Platform. Refund eligibility, timelines, and conditions are detailed in that policy.
• Subscriptions are non-recurring. Annual plans do not auto-renew. You will be required to manually renew your subscription at the end of each subscription period.
• If your subscription expires, your QR code may be deactivated after a grace period. Data retention timelines are governed by our Privacy Policy.

You agree NOT to:

• Register using false identity or another person's phone number (punishable under Section 66C/66D of IT Act 2000)
• Provide false or misleading medical information
• Attempt to access another user's data without authorization (punishable under Section 43/66 of IT Act 2000)
• Use the platform for any purpose other than emergency healthcare
• Tamper with or reverse-engineer any part of the platform (such acts may attract liability under applicable law, including the Information Technology Act, 2000)
• Introduce any virus or malicious code (punishable under Section 43(c) of IT Act 2000)
• File false grievances or complaints (punishable under Section 15(d) of DPDPA 2023 — up to ₹10,000 penalty)

For your emergency profile, medical information, and related personal data, MyHealthX acts as a Data Fiduciary that determines the purpose and means of processing. For certain user-uploaded content (such as documents stored in the Vault), MyHealthX may also claim intermediary protection under Section 79 of the IT Act 2000 where applicable. Subject to applicable conditions:

• We are not liable for any third-party information stored or transmitted through our Platform, provided we observe due diligence.
• We will remove or disable access to any unlawful content upon receiving actual knowledge or a court/government order.
• We follow the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021.
• Our liability exemption does not apply if we have conspired, abetted, aided, or induced any unlawful act.

To the maximum extent permitted by applicable Indian law:

• MyHealthX is not liable for any direct, indirect, incidental, or consequential damages arising from the use of the Platform.
• MyHealthX is not liable for any medical decisions, treatments, or outcomes based on information displayed through the Platform.
• MyHealthX's total liability shall not exceed the amount paid by you for the subscription in the preceding 12 months, or ₹2,000, whichever is higher.
• MyHealthX implements reasonable security practices and safeguards as required under applicable law. No digital platform can guarantee absolute security. In case of a breach attributable to negligence, compensation may be claimed under applicable provisions of the IT Act 2000.
• Section 84 of the IT Act 2000 provides protection for actions taken in good faith.

• The MyHealthX name, logo, design, and all content on the Platform are the intellectual property of MyHealthX.
• You may not copy, reproduce, or distribute any part of the Platform without written permission.
• Tampering with computer source code is punishable under Section 65 of the IT Act 2000.
• User-generated content (medical data) remains the property of the user.

• You may request account deletion at any time. We will delete or anonymize personal data within a reasonable period, except where retention is required for legal, tax, fraud-prevention, security, audit, dispute-resolution, or regulatory purposes. Your QR code will be deactivated.
• We reserve the right to suspend or terminate accounts that violate these terms.
• Upon termination, your QR code will display a "Profile Not Found" page.
• Data may be preserved if required for ongoing legal proceedings or government investigation under Section 67C of the IT Act 2000.

Grievance Officer:
Name: Grievance Officer, MyHealthX Private Limited
Designation: Grievance Officer
Email: support@myhealthx.co.in
Address: Hyderabad, Telangana, India
We will acknowledge grievances within the time required under applicable law and aim to resolve them within 30 days.

If unsatisfied, you may escalate through applicable legal mechanisms, including:
• Data Protection Board of India — through the official mechanism notified by the Government of India, for DPDPA 2023 matters
• Adjudicating Officer under Section 46 of the IT Act 2000, where applicable
• Appellate Tribunal or competent court, where applicable

These Terms are governed by the laws of India, including the Information Technology Act, 2000, the Digital Personal Data Protection Act, 2023, and the Indian Contract Act, 1872. Any disputes shall be subject to the exclusive jurisdiction of the courts in Hyderabad, Telangana, India.

We may update these Terms from time to time. Continued use of the Platform after changes constitutes acceptance. We will notify users of material changes through available communication channels, which may include WhatsApp, email, or in-app notification.

For any questions about these Terms and Conditions:

Company: MyHealthX Private Limited
Office: Hyderabad, Telangana, India
Grievance Officer: Grievance Officer, MyHealthX Private Limited
Email: support@myhealthx.co.in
Website: myhealthx.co.in