Shipping & Delivery Policy

MyHealthX ("we", "our", "us") operates the website myhealthx.co.in and the MyHealthX mobile application when available (collectively, the "Platform"). This Shipping & Delivery Policy outlines how we process, ship, and deliver your MyHealthX Emergency Health ID cards after a successful purchase.

By placing an order on our Platform, you agree to the terms described in this policy.

Once your payment is confirmed, your order enters the production queue. We generally produce and personalise your MyHealthX Emergency Health ID card(s) within 2–4 business days from the date of payment confirmation, subject to order volume, verification requirements, production capacity, and operational limitations.

You will receive an order confirmation via WhatsApp and/or email with your order details. Business days exclude Sundays and national holidays.

We aim to deliver across serviceable pin codes in India through reputed courier partners and shipping aggregators such as Delhivery, BlueDart, India Post, Shiprocket-supported courier partners, or similar services.

Estimated delivery time: 7–10 business days after dispatch. Delivery timelines are estimates and may vary depending on your location, courier availability, weather conditions, or other unforeseen circumstances. Remote or rural areas may experience slightly longer delivery times.

Applicable shipping charges, if any, will be displayed at checkout before payment. Shipping charges may vary based on your selected plan and delivery location.

Once your order is dispatched, you will receive a tracking number via WhatsApp and/or email. You can use this tracking number on the courier partner's website to track the current status of your delivery.

If you do not receive tracking information within 5 business days of placing your order, please contact our support team.

For school, institution, corporate, or bulk orders, production and delivery timelines may vary based on order size, data verification, consent verification where applicable, and operational capacity. All cards are produced and delivered to the registered address provided at the time of order. The ordering party is responsible for distributing individual cards to the intended recipients. Timelines will be communicated separately at the time of order confirmation.

It is your responsibility to provide a complete and accurate delivery address at the time of purchase. If a shipment is returned to us due to an incorrect or incomplete address provided by you, you will be responsible for the re-shipping charges. We will contact you to confirm the corrected address before re-dispatching.

If your card is received in damaged condition, appears defective, is misprinted, or is lost in transit before delivery confirmation, please contact MyHealthX support with your order ID, registered phone number, tracking details, and photo/video proof where applicable.

MyHealthX will coordinate with the courier partner to investigate the issue. If the issue is verified and is not caused by incorrect address details, customer unavailability, refusal of delivery, or misuse after delivery, we may provide a replacement, re-shipment, refund, or other appropriate resolution in accordance with our Refund & Cancellation Policy and applicable law.

Once delivery is confirmed by the courier partner, any claim for damage, defect, or missing item must be reported within 7 days of delivery with supporting evidence.

Replacement after delivery: If you lose your card or wish to order a replacement after successful delivery, a replacement may be issued at a charge of ₹149 plus applicable shipping charges, subject to verification.

If the courier is unable to deliver your package after multiple attempts, the package may be returned to us. In such cases, we will contact you to arrange re-delivery. Re-shipping charges, if applicable, will be borne by the customer.

Your MyHealthX Emergency Health ID may be digitally activated after successful payment and completion of required profile setup or verification steps. The QR code is intended to function while your account and subscription are active. The physical card is an additional access method for emergency situations.

If delivery fails due to incorrect address, incomplete contact details, customer unavailability, refusal to accept delivery, or failure to respond to courier calls, re-shipping charges may apply. We will contact you to confirm the corrected address or delivery details before re-dispatching.

For any questions, concerns, or issues related to shipping and delivery:

Company: MyHealthX Private Limited
Office: Hyderabad, Telangana, India
Email: support@myhealthx.co.in
Website: myhealthx.co.in
WhatsApp: Available through the official support channel listed on our website.

Our support team can assist with delivery tracking, address corrections, damaged shipment claims, failed delivery cases, and other shipping-related queries.

We reserve the right to update this Shipping & Delivery Policy at any time. Any changes will be reflected on this page with an updated "Last updated" date. We encourage you to review this policy periodically.