Refund & Cancellation Policy

MyHealthX ("we", "our", "us") operates the website myhealthx.co.in and the MyHealthX mobile application (collectively, the "Platform"). This Refund & Cancellation Policy explains the terms under which refunds, cancellations, and replacements are handled for purchases made on our Platform.

MyHealthX provides a digital Emergency Health ID service paired with a physical Emergency Health ID card. By making a purchase on our Platform, you agree to the terms described in this policy.

MyHealthX is primarily a digital service. Upon successful payment, your Emergency QR Health Profile is created and activated on our Platform. The physical Emergency Health ID card (QR or QR + NFC) is an additional access method that is personalised, printed, and shipped to you.

Once the Emergency QR profile is created, activated, or made accessible to the user, the digital service fee is generally non-refundable.

Refunds may be considered only in limited cases such as:

(a) Duplicate payment — where the same order is charged more than once.
(b) Payment deducted but QR service not activated — where payment was successfully processed but the Emergency QR profile was not created or made accessible.
(c) Failed transaction — where the payment was deducted but the transaction was not completed on our end.
(d) MyHealthX-side technical or operational error — where an error on our part prevented the service from being delivered as promised.
(e) Cancellation before QR activation or card processing — where the customer requests cancellation before the digital service is activated and before the physical card enters production.
(f) Where required by applicable law.

Each refund request is reviewed on a case-by-case basis. MyHealthX reserves the right to approve or reject refund requests based on the eligibility criteria outlined above.

Refunds are generally not available in the following cases:

(a) After the Emergency QR profile has been created, activated, or made accessible to the user.
(b) After the physical card has been personalised, printed, or dispatched.
(c) If the customer simply changes their mind after purchase.
(d) If the customer provides incorrect personal or medical information.
(e) If the customer provides an incorrect delivery address (re-shipping charges apply as per our Shipping & Delivery Policy).

Exceptions may apply in cases of duplicate payment, failed activation, MyHealthX-side error, receipt of a wrong or damaged product, or where required by applicable law.

If a refund is approved, the following charges may be deducted from the refund amount:

(a) Payment gateway processing fees charged by the payment provider.
(b) Card production and personalization costs (if the card has entered production).
(c) Printing and packaging costs.
(d) Courier and shipping charges (if the card has been dispatched).
(e) Any other applicable third-party charges incurred in fulfilling the order.

The final refund amount will be communicated to the customer before the refund is processed.

Approved refunds will be initiated by MyHealthX within 7–10 business days from the date of approval. The actual credit to the customer's original payment method may depend on the payment gateway, bank, card network, UPI provider, and applicable regulatory timelines.

Refunds will be credited to the same payment method used for the original transaction. MyHealthX does not process refunds via cash, cheque, or alternative payment methods.

Customers may request cancellation of their subscription at any time. However, cancellation of an active subscription stops future renewals only and does not automatically create refund eligibility for the current active subscription period.

The Emergency QR profile and card remain active until the end of the current paid subscription period. No partial or pro-rated refunds are provided for unused portions of the subscription.

Replacement is available only for wrong, damaged, defective, or misprinted cards reported within 48 hours of delivery with photo or video proof.

To request a replacement, contact our support team with your order ID, registered phone number, and clear photo/video evidence of the issue. Upon verification, a replacement card will be produced and shipped at no additional cost.

If a replacement is not possible due to operational reasons, a refund may be considered at MyHealthX's discretion.

To submit a refund request, please contact us through:

Email: support@myhealthx.co.in
Support: Through the official support channel or WhatsApp number listed on our website at myhealthx.co.in.

Please include the following information in your request:

(a) Your registered phone number.
(b) Order ID or transaction reference number.
(c) Reason for the refund request.
(d) Any supporting evidence (screenshots, transaction receipts, photos/videos if applicable).

Incomplete requests may result in delays. Our support team will review your request and respond within 3–5 business days.

Refund rejection does not affect the user's right to deactivate the QR profile, withdraw consent, or request deletion or restriction of personal data as per our Privacy Policy and applicable law.

For data-related requests, please refer to our Privacy Policy or contact us at support@myhealthx.co.in.

We reserve the right to update this Refund & Cancellation Policy at any time. Any changes will be reflected on this page with an updated "Last updated" date. We encourage you to review this policy periodically.