Frequently asked

Everything you might
wonder about.

Real answers to real questions. Can't find what you're looking for? Just ask us.

Getting started

How does MyHealthX work?

Does the person scanning need an app?

What happens after I order?

Can I update my emergency information later?

Privacy & control

Who can see my medical information?

Can I hide sensitive details from the emergency scan?

Is my data sold to anyone?

Does the emergency scan URL stay valid forever?

Where is my data stored?

Product & delivery

What is the difference between Card, Wristband, and NFC?

How long does delivery take?

What if I lose my card or wristband?

Can my card or wristband be cloned by someone?

Account & billing

How does the annual subscription work?

Can I cancel my subscription anytime?

What is the refund policy?

Does MyHealthX guarantee emergency help?

Is MyHealthX a hospital or medical service?

Still have questions?

We're happy to help.

Reach out and a real person will get back to you.